Sears, and lack of Dishwasher Repair

On January 19th, 2008 I purchased a very expensive “Kenmore Elite” dishwasher from Michael Ramsey at the Sears store in the Tacoma Mall.  It was supposed to be delivered during the following week.  Thursday the 24th came along and I still had not heard from the delivery folks.  After 7 calls to Sears Store support, with each of them ending in having been transferred to the wrong department by some new idiot in Store Support who could barely speak English, I finally got the number for my Dishwasher installer.

I called the Dishwasher Installer (Neils Quality Install) and they didn’t know what I was talking about.  They had no dishwasher for me.

Back to Sears Store Support, where a few hours later they locate my dishwasher and get the installer on the horn.  I am now scheduled for an install sometime during the week of the 28th - 1st.

Dishwasher install goes fairly smoothly, except that when they called in my credit card because cause they needed a $35 hose, they put down $3500.  The bank immediately put a hold on the card.  That took me a couple of days and a bunch of inconvenience to sort out.

Dishwasher is in and working…  Yay…  Until the evening of the 12th of February.

It stopped draining.  All together.  Entirely…  It still today remains full of water.  Sears told me to put a tablespoon cooking oil in the washer and run it.  Keep doing that over and over until it drains.  10 cycles later…  nothing..  nothing but a whole bunch of water on my floor.

I have now been without my nice new expensive dishwasher for 2 weeks.

It turns out that paying the extra money for the 5 year warranty doesn’t make Sears come to your house any faster.  We have an appointment for an installer who is going to show up on February 27th sometime during a six-hour window!  Six hours!!  WTF?!?!  Who has ever heard of that?  I have to take almost the whole day off of work to meet this guy.

And 10:1 he doesn’t have the part he needs on the truck for my brand new dishwasher.  Who knows how long we will be without this dishwasher.

I am getting tired of washing dishes.

Oh yes… and through all of this, do you think that my salesman, remember him?  Michael Ramsey?  Do you think he has returned one of my calls?

Fuck you Michael Ramsey

Fuck you Sears

Posted on Sun, 24 Feb 2008 21:23:00 -0800 in
Personal
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A look at the G9

Here is a look at the G9

Posted on Thu, 21 Feb 2008 22:25:00 -0800 in

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Canon G9 RAW files and Apple Apertrue

I am bummed…  I just got a hold of my brand new Canon G9 compact digital camera.  I love it!  It is truly a joy to use, and it will clearly be a workhorse for many years to come.  It is sturdy, it is quick, it is flexible…and it shoots in RAW.  How cool… Until I went to download the images using Aperture.  Oh.. they downloaded allright.. but then I get a message across each thumbnail that says “unsupported image format”  How maddening!!

It turns out that Aperture does not support the particular version on the .CR2 file that the G9 generates as it’s RAW file.  Who Knew!??

As it turns out, many people knew about this issue.  Somehow in all my searching on the web for information about the G9 prior to purchase I missed out on these articles form O’Reilly,  and The Digital Story

How did I miss that?

Anyway, I have a little workflow that seems to be working out…  It is hardly ideal but it ought to put me in a good spot when Apple does finally release support for Canon’s G9 CR2 files.

Posted on Sun, 10 Feb 2008 20:48:01 -0800 in
Photography • Digital Photography • Canon PowerShot G9 • Technology • Apple Computer • Aperture
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